Navigate will work with you to develop an incident response plan designed to ensure your organization is able to meet its legal obligations, while minimizing damage to brand reputation.

Navigate will work with your organization to create or review your incident response plan, facilitate practice walk-throughs of the plan, and conduct annual tests of the plan.

Elements typically addressed in a Navigate incident response plan include:
  • Incident response team
  • Investigative plan to determine the root cause and extent of data loss and to ensure the loss is stopped
  • Templates for notification letters that may be required for affected individuals as well as appropriate legal authorities
  • Q&A documents for call center staff so that questions from affected individuals are answered with a "single voice"
  • Media response plan, including press releases, spokesperson preparation, and Q&A training
  • Identification and engagement of third-party service providers (such as printers, mail houses, outside legal counsel and credit monitoring service companies) to help your organization quickly deliver on the steps in your response plan

When a data breach occurs, a fast, well-executed response is critical to minimize the damage. If your organization does not have an incident response plan, or has never been through a live data breach response, Navigate can bring the required experience to efficiently and effectively manage your response in a manner that is defendable to regulators, and limits expenses incurred as well as reputational damage.

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